Frequently Asked Questions
Everything you need to know about your cycling gear and orders.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location but generally take 7-14 business days.
How can I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for cycling apparel?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, bib shorts and socks must be in their original, unopened packaging.
Do you offer a warranty on bicycle components?
Yes, all premium components and framesets sold on Bici.cc come with a standard 2-year manufacturer's warranty against defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free financing options through Klarna for eligible purchases.
How do I ensure I am ordering the correct frame size?
We provide a detailed sizing chart on every product page. If you are between sizes, we recommend contacting our expert support team for a personalized fit consultation.