Returns & Exchanges
At Bici.cc, we want to ensure you have the best gear for your ride; if your purchase isn't a perfect fit, you can return or exchange items within 30 days of delivery. All products must be in original, unused condition with all tags and packaging intact to qualify for a full refund.
Initiate Your Request
Log into your Bici.cc account, navigate to your order history, and select 'Request Return' for the specific items you wish to send back.
Prepare the Package
Place the items securely in their original packaging, ensuring all manuals and accessories are included, and attach the pre-paid shipping label provided via email.
Drop Off Shipment
Take your package to any authorized courier drop-off point; we recommend obtaining a tracking receipt to monitor your return's progress.
Quality Check and Refund
Once our warehouse team inspects your gear for quality assurance, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing